Dear customer,
We have reviewed your warranty claim with ID {warranty_case___case_id}.
First off ...
For return of the product pack the product to be returned very well as we cannot handle this warranty claim, if the returned product comes in damaged package.
Find your 'retornation sticker' attached to this message.
For senders outside the European Union (EU) ...
As we do not have access to forms of your customs authorities, you have to manage yourself to get a 'customs declaration' form, that is specific for your country.
Take care, that you have filled-in the 'customs declaration' correctly. It is essential that you specicfy:
- Reason: Warranty
- Value: '0'
As soon as we have the returned product we can start the checking process and will inform you about the results and further treatment.
Best regards ...
Dear customer {warranty_case___user_name},
We received the data of the warranty case you have submitted as follows:
| Case reference | |
| Case ID: | {warranty_case___id} |
| Submission date: | {warranty_case___date_time} |
| User ID | {warranty_case___user_id} |
| User name: | {warranty_case___user_name} |
| Real name: | {warranty_case___name} |
| Product reference | |
| Product: | |
| ... bought from: | {warranty_case___vendor} |
| If bought from online shop ... | |
| Order number: | {warranty_case___order} |
| If bought from reseller or partner ... | |
| Reseller/Partner ID | {warranty_case___reseller_id} |
| Reseller/Partner name | {warranty_case___reseller_name} |
| Reseller/Partner location | {warranty_case___reseller_location} |
| Reseller/Partner country | {warranty_case___reseller_country} |
| Date of purchase | {warranty_case___date_of_purchase} |
| Your contact data | |
| Your Email address | {warranty_case___email_address} |
| Your alternate Email address | {warranty_case___alt_email_address} |
| Your phone number | {warranty_case___phone} |
We will soon supply you with a badge that you can stick to your package for return.
Note for customers outside the European Union (EU) ...
Returns from non-EU countries are subject to 'customs regulations' It is essential that the customs documents state:
- Reason: Warranty
- Value: '0'
Otherwise we are charged with 'customs fee' and probably 'import tax'. We will charge you with these extranous costs and expect payment before we can return the repaired product or a replacement.
If we have received the returned product you will be notified.
You will also get notification if we have checked the returned product. Along with this notification you will get the result of this check and whether we have treated your warranty clain as 'granted'.
in case you want to relate to this warranty case please use the 'Case ID' from above, that we can identify the case.
Best regards ...
Dear customer {partners___name},
Thank you for applying for partnership with musIC - Pro-Audio Engineering.
Your application for a partner ID has been processed.
Your approval state is now {partners___approval}
Your partner ID is: {partners___partner_id}
Notes on approval:
{partners___approval_note}
If your approval state is set to 'Granted', you are now assigned to the user group 'partner' with all benefits from this partnership state.
I.e. you see your discounted prices and you can see offers that are restricted to partners. You may also notice that the 'shopper group' in your customer profile has changed to 'XX-Partner'.
Best wishes, musIC - Pro-Audio Engineering
Dear customer {resellers___name},
Thank you for applying for partnership with musIC - Pro-Audio Engineering.
Your application for a reseller ID has been processed.
Your approval state is now: {resellers___approval}
Your reseller ID is: {resellers___reseller_id}
Notes on the approval:
{resellers_approval_note}
If your approval state is set to 'Granted' you will ee your discounted prices and you can see offers that are restricted to resellers.
You may notice that the 'shopper group' in your customer profile has changed to 'XX-Reseller' which allows you to see the other pricing model.
Best wishes, musIC - Pro-Audio Engineering
Dear customer {partners___name},
Your partner agreement form was created on {partners___creation_date} and is now in review.
You submitted the data as follows ...
| Identification data | |
| User ID: | {partners___user_id} |
| User: | {partners___user_name} |
| Name: |
{partners___name} |
| Status | |
| Request #: | {partners___id} |
| Creation date: | {partners___creation_date} |
| Last modified: | {partners___last_edited} |
| Approval: | {partners___approval} |
| Partner-ID: | {partners___partner_id} |
| Business address | |
| Company name: | {partners___company_name} |
| Address: | {partners___address} |
| ZiP, Postal code: | {partners___zip} |
| City: | {partners___city} |
| Region: | {partners___region} |
| Country: | {partners___country} |
| Contact data | |
| Email: | {partners___email_address} |
| Service phone: | {partners___phone} |
| WEB site: | {partners___web_site} |
Provided documents:
| Certificate: | {partners___attachment_certificate} |
| Trade license: | {partners___attachment_trade_license} |
| Demo equipment: | {partners___demo_equipment} |
We turn to you, if the review is finished.
