Dear customer,

We have reviewed your warranty claim with ID {warranty_case___case_id}.

First off ...

For return of the product pack the product to be returned very well as we cannot handle this warranty claim, if the returned product comes in damaged package.


Find your 'retornation sticker' attached to this message.


For senders outside the European Union (EU) ...

As we do not have access to forms of your customs authorities, you have to manage yourself to get a 'customs declaration' form, that is specific for your country.

Take care, that you have filled-in the 'customs declaration' correctly. It is essential that you specicfy:

  • Reason: Warranty
  • Value: '0'


As soon as we have the returned product we can start the checking process and will inform you about the results and further treatment.


Best regards ...